Improved business processes
Questions about Smart Deviation? Please read our FAQ`s
How to use Smart Deviation? Please have a look at our video tutorials.
More questions? Please contact our service desk.
Need help? Pleace open a ticket in Zendesk and we will get back to you shortly.
You can simply report one issue or prevent an incident from happening by sending one deviation and add a severity and description . SmartDeviation is an application that can be used both on web and mobile and you can track your deviation status at any moment.
From the login page. Simply click sign up for a new organization.
This part of the menu is where you actually register a deviation. You simply click on “New” and a new window will be displayed. From here you can add the documentation needed in order to register your deviation. You can also add participants to your case, for example a client or a subcontractor.
You can send deviations to internal and external receipients.
You can easily make a deviation with a date back in time and register/report the situation.
Three groups: Administrator, Manager and user. In order to register a new user you have to complete the mandatory fields and press save. You can always enable or disable a user if you are an admin. Similar with the deviations, you can modify a user by clicking his name from the table with the users list.
Smart Deviation is currently available in two languages (English and Norwegian). If you would like to include your language please contact us.
You can choose which language the user will use and give him access to parts of the application by choosing a role from the group list.
As an administrator you will be able to see all deviations sent in your organization. The Manager is able to see deviations which has been sent by users and managers who belong to the same organization. Users can only see their own registered deviations.
I would like to inform the customer in a deviation about one matter that I just sent. How can I proceed?
Alert customer thorugh e-mail and he will receive feedback from your side.
You can establish by yourself how many types and subtypes of deviations your team will use.
Go to reports. There you will have a search filter where you can choose a period (from date – to date) when the deviations were created. You can also choose the deviation type and the status. After you entered the filter you wanted you simply click on the GO button and below you will get all the deviations matching your filters. If you don`t have deviations which correspond with the filter you will get a message about this. The “Excel” button will export you a file with the result of the search.
You will be able to manage and establish costs for your entire organization and include them in your deviation.
I have changed my opinion and I do not want those costs created by me to be included for external supplies.
You can always limit the access to costs for others.
I need to inform / invite someone who does not belong to my organization. Can I send invitations to external users?
You can send invitations to users who are not registered in your organization and inform them.
Please send us a request on our contact page. We are continiously improving our application to fit your needs.